CAHPS - the Initiative

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.

Features of the CAHPS surveys:

  • standardized for different age groups
  • optional supplementary questions
  • protocols for the entire research process
  • data analysis programs and instructions
  • reporting guidelines and formats, which produce meaningful, reliable, and comparable information

Benefits of the CAHPS surveys:

  • emphasis on consumers and patients, reporting on actual experiences
  • standardization
  • easy access to national benchmarking for customer satisfaction
  • applicable in diverse patients base
  • meaningful information
  • input from all affected parties
  • public resource

Users of CHAPS survey data analysis:

  • patients and consumers
  • quality monitors and regulators
  • public and private purchasers
  • provider organizations and health plans:
    - to improve performance
    - to meet requirements

You can find more information about CAHPS at the website of the Agency for Healthcare Research and Quality -


Let us help you improve your service and operations quality through CAHPS survey data collection and analysis. For more information about Alexandria or to receive a quote contact us.

Alexandria Marketing Research Group, Inc. 212 1/2 W. 5th St., Joplin, MO 64801, Phone: 888.420.8884