CAHPS - the Initiative

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.

Features of the CAHPS surveys:

• standardized for different age groups
• optional supplementary questions
• protocols for the entire research process
• data analysis programs and instructions
• reporting guidelines and formats, which produce meaningful, reliable, and comparable information

Benefits of the CAHPS surveys:

• emphasis on consumers and patients, reporting on actual experiences
• standardization
• easy access to national benchmarking for customer satisfaction
• applicable in diverse patients base
• meaningful information
• input from all affected parties
• public resource

Users of CHAPS survey data analysis:

• patients and consumers
• quality monitors and regulators
• public and private purchasers
• provider organizations and health plans:
  - to improve performance
  - to meet requirements

You can find more information about CAHPS at the website of the Agency for Healthcare Research and Quality - www.cahps.ahrq.gov.

Sourse: www.cahps.ahrq.gov

Let us help you improve your service and operations quality through CAHPS survey data collection and analysis. For more information about Alexandria or to receive a quote contact us.