CG-CAHPS
(data
collection and analysis)
The
Clinician & Group Survey is a part of the A-CAHPS
surveys family and aims to assess patients' experience
in healthcare.
Alexandria
Marketing Research Group can help you in starting
and maintaining this measurement process. The use
of CG-CAHPS survey provides an insight into the patient's
perception of the provided care. This measurement
of the real quality characteristics in the patient's
mind can be used to develop strategic plan for quality
improvement. As quality improvements are accomplished
and recognized by the patients, the clinic practice
will prosper in keeping its current patients and attracting
new patients.
Structure
of CG-CAHPS survey:
- Common
core across all versions
– Assures standardization
– Promotes benchmarking
- CG-CAHPS
survey measures and evaluates 4 core areas:
– Getting Appointments and Health Care When
Needed
– How People Rated Doctor
– How Well Doctors Communicate
– Courteous and Helpful Office Staff
- CG-CAHPS
survey provides supplemental items in:
– Adult primary care
– Child primary care
– Adult specialty care
Features
of the CG-CAHPS survey:
- Standardized
and scientifically sound measurement of the patient's
perspective
- Tools
for patients to aid their decision making
- Feedback
from patients is a powerful motivator for clinicians'
quality improvement and furtherance of their patient-centered
care
- Specific
areas showing room for improvement
– Scheduling and access
– Coordinating care
– Interpersonal skills
- The
American Board of Internal Medicine (ABIM) is the
largest of 24 medical specialty boards that certify
physicians and is the first board to make the CG-CAHPS
survey and option for Part IV of Maintenance of
Certification (MOC) requirements. Physicians receive
initial certification and then are re-certified
every 10 years.
- CG-CAHPS
survey will support assessment of physician communication
and interpersonal skills
- CG-CAHPS
survey is part of Communication Practice Improvement
Modules (PIM).
Source
: cahps.ahrq.gov.
Agency for Healthcare Research and Quality. June16,
2008.
Benefits
of using Alexandria's CG-CAHPS survey research
Our
valuable information analysis and methods allow you
to:
- Manage
your business more effectively, improve your service
quality and operations, attain competitive advantage
and be a winner
- Better
understand and communicate with your employees,
your patients, and your market
-
Receive valuable and presentable information analysis
in frequent interactive analytical reports
-
Have your information presentable and easy to use
at meetings, presentations, and discussions
-
Achieve between 25% and 40% response rate to be
able to report your services’ quality levels
to the community
-
Save time and resources when the internal quality
and data processing departments’ workload
is reduced
-
Receive competitive quality service with a competitive
price, security, and long term commitment.
-
Improve your organization and achieve and hold high
quality standards for your organization
Let
us help you improve your service
and operations quality through CG-CAHPS survey data
collection and analysis. For
more information about Alexandria or to receive a
quote contact us.
We will come to your door when you need us for a presentation
or a consultation.
Additional
information on CGCAHPS survey research you can find
at the website of the Agency for Healthcare Research
and quality - www.cahps.ahrq.gov.